Terms & Conditions, Privacy & Delivery Policies, Complaints & Returns

These Terms & Conditions govern the use of our services, including online and telephone orders, dine-in reservations, collection, and delivery. By using our services, you agree to these Terms & Conditions.

2. Ordering

Orders can be placed via our website, mobile app, or by telephone.
Orders may also be placed via third-party platforms such as Uber Eats, Just Eat, and Deliveroo. For such orders, delivery and payment are managed solely by the respective third-party company. Shobha’s Rasoi is only responsible for preparing and packing your food.
Our mobile app is managed by OrderYOYO, a third-party provider responsible for menu hosting, dish availability, and app payments.

3. Payment

Website and app orders: Payment is taken securely online.
Telephone collection orders: Cash payment must be made in full on arrival before collecting food.
Delivery orders by telephone: Cash payment must be handed directly to the driver. Please note that our drivers do not carry card machines.

4. Dine-In Reservations

Reservations can be made via our website, app, or by phone. A reservation confirmation email/SMS may be required to validate your booking.

5. Delivery Policy

Delivery is available on orders of £25 or more.
Free delivery may be offered selectively as a promotional service and is subject to driver availability. We reserve the right to limit or withdraw this offer at any time without prior notice.
Our delivery coverage is generally within a 3-mile radius of the restaurant. If your postcode is not listed, please call us between 5:30 PM and 10:30 PM to check if delivery can be arranged.
Delivery times may vary depending on order volume and location. Please allow between 30 minutes to 1 hour for delivery.

6. Collection Orders

Collection orders can be placed online, by phone, or via our app. If ordering by phone, please ensure full payment is made in cash at the restaurant before receiving your food.

7. Cancellations & Refunds

Once food is prepared, cancellations cannot be accepted.
Refunds will only be issued in cases where food is proven to be unsatisfactory or incorrect, at our discretion.
For third-party platform orders, refund requests must be directed to Uber Eats, Just Eat, or Deliveroo, as per their policies.

8. Allergies & Dietary Requirements

Some of our dishes may contain allergens such as nuts, gluten, dairy, or shellfish. Customers are responsible for informing us of any allergies at the time of order. We cannot guarantee that any dish is completely allergen-free due to shared preparation areas.

9. Limitation of Liability

We are not liable for late deliveries caused by traffic, weather, or third-party driver shortages. For orders placed via third-party apps, all liability for delivery delays, payments, or driver issues rests with the respective platform.

Privacy Policy

1. Information We Collect

Name, address, contact number, and payment details for online/app/phone orders.
Name, contact number, and email address for dine-in reservations.
Data collected and processed by our app partner OrderYOYO.

2. How We Use Your Data

To process and deliver your order.
To confirm bookings and reservations.
To provide customer service and resolve issues.
To send promotional offers (if you have opted in).

3. Data Sharing

We do not sell or rent your personal data. Data required for online/app orders is securely shared with OrderYOYO. For third-party app orders (Uber Eats, Just Eat, Deliveroo), your personal data is handled by those companies in accordance with their privacy policies.

4. Data Security

We implement appropriate technical and organisational measures to protect your data. Online payments are processed securely via trusted third-party providers.

5. Your Rights

Access the personal data we hold about you.
Request corrections to your data.
Request deletion of your data (subject to legal requirements).
Opt-out of marketing communications.

To exercise your rights, please email us at: reservations@shobhasrasoi.com

Delivery Policy

Delivery is available for orders of £25 or more.
Free delivery, when advertised, is a promotional and selective service subject to driver availability and may be withdrawn at any time.
Our standard delivery area covers postcodes within a 3-mile radius of our restaurant. If your postcode is not listed during checkout, please call us between 5:30 PM – 10:30 PM to confirm availability.
Delivery times are typically between 30 minutes and 1 hour, but may vary during peak periods.
For third-party platform orders (Uber Eats, Just Eat, Deliveroo), delivery is managed entirely by those companies. Any issues with delivery, drivers, or payments must be raised with the respective platform.

Complaints & Returns

We always strive to provide the highest quality food and service. However, if you are not satisfied with your order, please follow the steps below:

Incorrect or Missing Items: Contact us immediately on 020 8861 1825. We will arrange for the missing or correct items to be prepared, or offer a suitable resolution.
Food Quality Issues: If you believe the food is not up to standard, please call us within 30 minutes of receiving your order. We may request that you return the food so we can investigate the issue.
Cold Food: While we take every care to deliver food hot and fresh, external factors may cause delays. If your order arrives unreasonably cold, please contact us right away to discuss a resolution.
Refunds: Refunds are granted at the management’s discretion and may take 3–5 working days to process, depending on your bank or payment provider.
Third-Party Orders: If your order was placed via Uber Eats, Just Eat, or Deliveroo, please raise complaints or refund requests directly with the respective platform, as payments and deliveries are managed by them.

Your feedback is important to us. Please email any further concerns to
reservations@shobhasrasoi.com.

Contact Details

Shobha’s Rasoi
Indian Curry Kitchen Ltd (T/A Shobha’s Rasoi)

128 High St, Wealdstone, Harrow HA3 7AL
📞 Tel: 020 8861 1825
✉️ Email: reservations@shobhasrasoi.com
🌐 Web: shobhasrasoi.com

Download Our App

Download our free app to order on the go. Available on both Apple & Android devices via the App Store and Google Play Store.

Tripadvisor Reviews

Kerry D

Good food 6 dishes 3 cokes £42 Great food great prices and auntie Shobha is very welcoming authentic dishes spice is beautiful not over done so tasty .

Mistri D

Eating out Wonderful service. Friendly and polite staff. Children Friendly. Food was delicious, well presented and filling. Will go back again.

Simba

Valentine Special Amazing special environment on Valentine's Day. Had an amazing time. Food was delicious and enjoyed time there. Service was excellent.

Vasantkumar P

Amazing Dinner experience Amazing place and food. I went for Dinner on Valentine Day and it made my day with food and valentine special environment set up by restaurant. Wonderful experience I had at place.

Himanshu T

Wonderful food It was an unplanned dinner. We simply ordered our mains. The naan bread was really good. The methi paneer was delicious and something different. The quantity was satisfactory. Service was quick, however this is a weekday experience. Another positive aspect is that they do not add any service charge to bill, which in most of the places is 12.5% ( although it is stated discretionary but it is embarrassing to not pay; 12.5% is too high for me)

Joanne g

The best by far Fantastic Indian cuisine! Great selection of meat fish and vegetarian, cocktails and nice wines . Friendly helpful staff ! Family friendly relaxed atmosphere

Muskan

Good food & Service Very good food! To the taste! The best part was the service! We were served by Jhanvi and she made sure that every order was on time on our table and made sure to ask if everything was okay!

Google Reviews

sapna tankaria

14 March 2026

Went to this restaurant after a recommendation, first impressions was a lovely modern decor place, very clean and good ambiance. Staff were very friendly, professional and attentive throughout our meal with friends. We never had to call a waiter, there was someone that always anticipated our needs. Well experienced staff and well run place. Food: from starters to deserts all was extremely good. It was obvious the manager took pride in the restaurant and managed it as his own. We weren't going to have deserts as the portions were very generous and we could manage a desert each so we were persuaded to have one to share after being told that the deserts were all made in house. We weren't disappointed the desert had us intrigued. So unusual.

timea daniela

20 February 2026

I recently dined at this Indian restaurant and had an amazing experience. The food was absolutely delicious and full of authentic flavors. The butter chicken was rich and perfectly spiced, the biryani was aromatic and flavorful, and the garlic naan was fresh and soft. The staff was friendly, attentive, and made sure we were comfortable throughout our visit. Service was quick, and the presentation of the dishes was impressive. The restaurant was clean and had a cozy atmosphere, perfect for family dinners or casual outings. Overall, I’m very satisfied with the quality, taste, and service. I highly recommend this place to anyone who loves authentic Indian cuisine. I will definitely be coming back!

Manu Majevadia

15 February 2026

Good food, good service and good atmosphere.

jasmeet kaur

14 February 2026

The food was very nice Very respectful staff matched my requirements

yogeshwari sharma

11 February 2026

had a wonderful experience at this restaurant and can confidently say it’s a place worth visiting again. From the moment we walked in, the ambience felt warm and welcoming, with a clean, comfortable setup that made us feel relaxed. The food was the real highlight. Every dish was fresh, well-presented, and full of flavour. The spices were perfectly balanced, and you could tell quality ingredients were used. Portions were generous without being overwhelming, and everything tasted freshly prepared. The service was equally impressive. The staff were polite, attentive, and happy to help with recommendations, which made the experience even more enjoyable. Orders arrived on time, and we never felt rushed. Overall, this restaurant offers a great combination of delicious food, friendly service, and a pleasant atmosphere. Whether you’re dining with family, friends, or even solo, it’s a fantastic choice. Highly recommended!

Leena Agrawal

8 February 2026

We had gone as a group of 18 last night. Everything was very well managed. We went for the set menu. Right from food to the party place to the service. 10/10.

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